The client may do the booking of any travel services by phone, WA, email, filling the online reservation. A booking is accepted when the Company has confirmed its acceptance in writing and issued a confirmation invoice FLORES PRISTINE TOUR will not take any responsibility for the different rate or information given by the agencies. Client needs to review and verify the booking confirmation letter. Flores Pristine Tour should receive a client acceptance confirmation letter to purchase the required invoice.


Land and sea travel services require 20% non-refundable down payment.
Air travel services require full payment in advance.
Accommodation facilities require a non-refundable down payment for 1N. 

Client will receive the invoice of all travel services after all the bookings confirmed by FLORES PRISTINE TOUR and any third party who will be in charge as the tour operator. Payment must be done before the due date listed. Reservation will be automatically canceled if deposit is not received by Flores Pristine by the deposit due date. Payment of the deposit indicates the client has read and accepted these Terms and Conditions. Client is able to pay the invoice through bank transfer (USD, Euro, IDR account). Any cost charged by bank or other extra cost caused by the difference in currency exchange rates should be paid by client. Client will receive a voucher for all travel services and the due date for the rest invoice mentioned. Flores Pristine should receive the amount for the rest invoice 1 month prior travel date. 

Client may cancel the booking at any time provided that the cancellation is communicated to FLORES PRISTINE TOUR. Cancellation charges will be applied as below policy :

Air travel services, 100% of total cost or depends on the class fare applied on the ticket.
15 days or more, forfeit of down payment (20% of total amount).
14 – 05 days, 50% of total travel cost.
04 days – day of travel, 100% of total cost.

Flores Pristine reserves the right at any time to cancel or change some of thefacilities, services or prices described in our brochure or website and to substitute alternative arrangements of comparable monetary value or charge a supplement locally if alternative arrangements cannot be made without compensation to the client due to prevailing local conditions or any other reason. Where a major changes is made prior to departure, client may choose :

Accepting the changes and alternative arrangements with or without compensation to the client or with a refund of the difference in price.
Canceling the tour and obtaining a full refund.

Flores Pristine reserves the right to cancel the tour in any circumstances (such as weather and sea condition) beyond our control with or without prior notice. Where we cancel prior to departure, a full refund of the total cost paid will be made. 

Clients will not be entitled to any compensation for the loss of the tour. Where the running tour is interrupted by circumstances beyond our control, the refund amount should be calculated by what is deemed to be a fair proportion of the tour cost. Flores Pristine Tour takes no responsibility for any compensation or other cost the client should expense caused by the cancellation trip.

Clients must take out suitable travel insurance in order to take part in a tour organized by FLORES PRISTINE TOUR. FLORES PRISTINE TOUR doesn’t provide any insurance. The client is wholly responsible for arranging their insurance adequate cover for medical expenses arising through illness or accident during the trip and loss of holiday monies through cancellation and curtailment of the holiday for insurable reasons.
All departure and arrival time provided by the airline are estimates only. They may change due to air traffic control restrictions, weather conditions, operational or maintenance requirements. Flores Pristine Tour is not liable if there is any change to the flight schedule. Flores Pristine is not responsible for any losses suffered if the client is delayed and misses any flights.

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